Current Alerts for This Business — Pattern of Complaint:
Multiple customers report fraudulent warranty claims, refusal to provide documentation for paid repairs, and failure to deliver or fix appliances after payment. Manufacturer replacements have also been jeopardized due to poor record-keeping.
RUN and DO NOT USE this company!
Extreme Appliance Repair
1505 County Road 99, Alvin, TX 77511
Serving: Galveston, Houston, Katy, Lake Jackson, League City, Missouri City, Pasadena, Pearland, Sugarland, Texas City Since 2001
Customer Complaints
Lack of Documentation for Warranty Work:
“Refuses to give me documentation for warranty work paid by Speed Queen, which the company has no record of due to their submission errors. Refused to provide repair documents because ‘you're not paying us so I have no documents to give you!’"
Warranty Fraud Allegation:
“Extreme was called to repair my ice maker but lied to the warranty company, claimed a fix, and received payment. Select Home Warranty also failed in customer service. Both companies scam consumers.”
Oven Sale Scandal:
“Technician talked my mother into ‘upgrading’ and selling her a new oven, which never worked. Company refused to fix or replace it and stopped responding.”
Financial Fraud & BBB Complaints:
“Four BBB complaints, multiple cases of retaining payment for undelivered parts, and a pending lawsuit. Still operating under an expired DBA registration.”
Communication Issues & Unreturned Calls:
“No communication. Blocks the customer’s number after failing to procure parts for prepaid services.”
Refund Refusal:
“Charged $420 for a part never delivered. Repeated refund requests ignored.”
Unnecessary Part Claims & Payment Demands:
“Insisted on advance payment for unnecessary parts; failed to return for completion and stopped answering calls.”
Improper Electrical Work:
“Installed stove top and charged for extra electrical parts/cash. Left unsafe, poorly-taped wiring needing a professional fix.”
Scam Report & Small Claims Court:
“Took money for parts, never returned, blocked customer’s number, now facing a small claims suit.”
Warranty Repair Avoidance:
“Failed to deliver correct parts, lied about delivery, manufacturer had to intervene; business does not return calls.”
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The
attached file contains a long, formatted complaint and customer reviews
about "Extreme Appliance Repair" in Alvin, TX. The complaint details a
negative experience with the company's repair services, communication,
and billing practices. Below is a reformatted version focusing on clarity and readability, grouping major sections and main points for easier review. 1
Extreme Appliance Repair – Customer Complaint & Reviews Business:
Extreme Appliance Repair Alvin, TX 77511
Phone: Address redacted for privacy)
Main Customer Complaint Summary
The
complainant claims the company completed the repair, billed their
insurance, but never returned their documentation or fixed the machine
as promised.
The
repairman did not include the complainantʼs name, serial number, or
address on submitted paperwork—preventing follow-up or rework.
The company refused requests for documentation, stating “Youʼre not paying us so I have no documents to give you.”Advice to Others:
NEVER use this company!
Run, run, run and do not use!
Additional Details
The machine was eventually replaced by another company.
The insurance company requested documentation for the original work, which Extreme Appliance refused to provide.
The complainant reports refusals, evasions, and lack of transparency from Extreme Appliance and their technician.
Customer Reviews & Experiences
Review | Summary | Response |
Customer 1 | Initiated repair, was misinformed about cost, paid upfront $420 , did not receive a part or effective communication. Had to install stove top themselves due to delays and poor service. |
Very unsatisfied |
Customer 2 | The technician was “crooked”—charged for a small claim then blocked customerʼs phone. Also took advance for extra installation cost, but never returned calls or finished the promised work. |
Complaint filed |
Customer 3 | Many reports of being scammed or overcharged, including blocked numbers and poor job completion. Several mention the company is not reliable. |
Warning |
Customer 4 | Technician was evasive, claimed parts were never delivered, charged for service never performed. Eventually, another company had to finish the repair. Tried calling, but could not get their money back. |
Avoid |
Customer 5 | Several reviewers suggest not using this business and note unprofessional or unreliable behavior. | Strongly warn |
General Advice from Customers
Do not use Extreme Appliance Repair or rely on their claimed insurance work.
Complaints include lack of documentation, poor communication, and unreturned calls. Many consider this business a “scam,” with repeat issues and evasive technicians.
Do not use Select Home Warranty for appliance repairs. Both Select Home Warranty andExtreme Appliance Repair are described as unreliable. 1
Example Comments
“Refused
to give me documentation that they did warranty work… When they
submitted to get paid, they had no record of any repairs… They refuse,
flat out refuse, to give me documents.”
“Be
very careful… Four better business bureau complaints, multiple
instances of taking advantage of consumers, keeping money for parts,
requiring charges for repeat visits.”
Overall Rating
Extremely poor: multiple complaints regarding honesty, transparency, communication, and incomplete repairs.
Many reviewers say the company is unreliable and should be avoided for appliance repair services. 1
This
version provides a clear, sectioned overview of the critical points and
customer experiences described in the original file, emphasizing major
complaints, review summaries, and consumer advice. 1
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b64.txt
